Shipping policy

SHIPPING AND DELIVERY POLICY
Shipping & Processing Time

Order Processing Time: We typically process and prepare your order for shipment within 3-7 business days (Monday to Friday, excluding public holidays).

Estimated Delivery Time: Once your order has shipped, the estimated delivery time is 7–30 business days, depending on your location and the shipping method selected at checkout.

Shipping Methods & Carriers
We work with trusted logistics carriers, including UPS, FedEx, DHL, and other regional couriers, to ensure your package arrives safely. Depending on inventory availability, orders may be shipped from our warehouses in Japan, the USA, Hong Kong, or China.

Shipping Costs & Tracking

Shipping Fees: Your final payment at checkout includes a calculated shipping fee based on your destination and chosen method.

Tracking Information: Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Customs, Duties & Taxes
Please note that you are responsible for any applicable import duties, taxes, or customs fees levied by your destination country. Your local customs office may require additional documentation for clearance, which could potentially cause delays beyond our estimated delivery timeframe.

Important Delivery Information

Please ensure that all shipping information (address, contact number) is accurate and complete. Incorrect or missing information may lead to shipping delays or delivery failures.

If you are not available at the time of delivery, your local postal service or courier may leave a notice card with instructions on how to collect your package or reschedule delivery.

Contact Us
If you have any questions regarding shipping to your destination, or if you need assistance with your order, please feel free to contact us at:
Email: jason@engpow.com